Collect the following data by conducting individual interviews with a representative sample of male and female members of the affected population:
RECOMMENDED SURVEY QUESTIONS (Q) AND POSSIBLE ANSWERS (A)
Q1: Do you know of any system which allows you to submit official feedback in the case that you are not satisfied with [specify the provided aid / service] that is provided by [specify the organization]?
A1 Select one of the following:
1) the respondent is aware of the official FRM
2) the respondent is not aware of the official FRM
(ask the following question only if the respondent is aware of the official FRM)
Q2: Can you please explain to me how exactly you can submit a feedback to [specify the name of the organization] by using the feedback and response system?
A2 Select one of the following:
1) the respondent knows how to use the official FRM
2) the respondent does not know how to use the official FRM
To calculate the indicator’s value, divide the number of respondents who know how to use the official FRM by the total number of interviewed respondents. Multiply the result by 100 to convert it to a percentage.