It is recommended that the CHVs’ knowledge is assessed by a theoretical test and their skills by a practical test:
The theoretical test needs to focus on assessing the CHVs’ knowledge of:
1) The main messages the CHV is expected to communicate to the target audience
2) The main principles of effective communication technique/ information transfer
3) The content of the behaviour change materials the CHV is supposed to use
Set clear criteria for passing the test (for example, when at least 75% of the answers are correct).
The practical test needs to be based on an observation of the CHVs’ practical skills. Use a simple checklist that can help you evaluate whether the CHVs follow the desired practices (see an example on pages 130 – 131 of the Make Me a Change Agent publication below). Make sure that the checklist is realistic and assesses only those practices that the CHVs were previously trained in (and ideally also coached or otherwise supported).
Set clear criteria for passing the test (for example, when the promoter follows at least 7 out of 10 observed practices).
To calculate the indicator's value, divide the number of CHVs that passed both theoretical and practical tests by the total number of tested CHVs. Multiply the result by 100 to convert it to a percentage.