Health Care Users’ Satisfaction

Outcome indicator

Indicator Phrasing

% of the target group members reporting being satisfied with the supported health service(s)
to be added later
to be added later
to be added later

Indicator Phrasing

English: % of the target group members reporting being satisfied with the supported health service(s)

Français: to be added later

Español: to be added later

Português: to be added later

What is its purpose?

The indicator measures the proportion of the target group members who were satisfied with a given health service(s).

How to Collect and Analyse the Required Data

Collect the following data by conducting individual interviews with a representative sample of your target group members:

 

RECOMMENDED SURVEY QUESTIONS (Q) AND POSSIBLE ANSWERS (A)

Q1: To what extent were you satisfied with [specify the health service]? Would you say that you were “very satisfied”, “fairly satisfied”, “fairly unsatisfied” or “very unsatisfied”?

A1: very satisfied / fairly satisfied / fairly unsatisfied / very unsatisfied

 

(the following question is not mandatory; ask it only if the previous answer is rather unsatisfied or very unsatisfied)

 

Q2: Why were you not satisfied?

A2: (multiple options possible; pre-define answer options based on the context and pre-testing)

 

To calculate the indicator's value, divide the number of respondents who reported being "very satisfied" or "fairly satisfied" by the total number of respondents. Multiply the result by 100 to convert it to a percentage.

 

If you want to assess people’s satisfaction with several different health services, repeat Q1 for each assessed service. You will have to decide in advance how many services people need to be “very” or “fairly” satisfied with in order to be counted as “satisfied with the given health services”.

Disaggregate by

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Important Comments

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This guidance was prepared by Tearfund ©

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