Determine the indicator's value by using the following methodology:
1) Use the official guidance of your organization / project’s FRM to list the main requirements for an adequate response to the feedback provided by the affected population (for example, when and how the response needs to be provided).
2) Out of all the feedback received, assess how many were responded to in line with the required procedures (by reviewing relevant documentation, conducting interviews, etc.).
3) To calculate the indicator’s value, divide the number of responses provided in line with the required procedures by the total number of received feedback (include only those feedback relevant to FRM’s responsibilities). Multiply the result by 100 to convert it to a percentage.