Collect the following data by conducting individual interviews with a representative sample of the project's beneficiaries:
RECOMMENDED SURVEY QUESTIONS (Q) AND POSSIBLE ANSWERS (A):
Q1: Can you please show me on this paper the face that best represents the extent to which you were satisfied with [specify the provided support]? [show the picture provided at the bottom of this page and explain the meaning of each face]. There are no right or wrong answers – please answer according to your true experience.
A1 select one of the following: very satisfied / fairly satisfied / rather unsatisfied / very unsatisfied
(the following questions are not mandatory; ask only if the previous answer is fairly unsatisfied or very unsatisfied).
Q2: Why were you not satisfied?
A2: (adjust the options based on the type of assistance, the local context, and answers provided when pre-testing the questionnaire; multiple options possible)
1) it arrived too late
2) the quality was poor
3) the quantity was too low
4) I did not need it
5) I could not choose what I needed most
6) I did not know how to use it
7) I did not like the behaviour of the organization’s staff
8) The distribution site was too far
9) It created tensions in my family
10) It created tensions in my community
11) Other - specify: ................................
Q3: Do you have a recommendation for how to prevent such problems in the future?
A3: specify: ......................................
To calculate the indicator's value, divide the number of beneficiaries who report to be "very satisfied" or "fairly satisfied" by the total number of respondents. Multiply the result by 100 to convert it to a percentage.
