Household Satisfaction with Quantity of Hygiene Items

"This indicator assesses beneficiary households’ satisfaction with the quantity of WASH NFIs received. A household is generally defined as one or more people living in shared space (a physical structure or compound) and sharing critical resources such as water, hygiene/sanitation facilities, or food preparation areas. Partners should adapt this household definition to their context to ensure consistency among enumerators. The primary purpose of WASH NFIs is to enable water, sanitation, or hygiene related behaviours. Examples of WASH NFIs include (but are not limited to): water transport/storage containers, soap, materials for anal cleansing, miscellaneous hygiene items (shampoo, razors, toothpaste, toothbrushes, nail clippers, etc.), menstrual hygiene management materials, diapers, cleaning materials and products.

A household’s “satisfaction” with the quantity of WASH NFIs received will be assessed by interviewing a household member who has direct knowledge of the household’s need for hygiene items and who is aware of the hygiene items received via kits or purchased via a voucher/cash. The “quantity” refers simply to the number of each WASH NFI (examples of which are provided above) necessary to fulfill the household’s hygiene needs. For instance, if a family received only one water storage container and felt they needed three, they would not be satisfied. If a household with 11 members received a hygiene kit designed for 6 family members, they also may not be satisfied.
Method: Post-distribution monitoring (PDM) using a probability-based representative household survey is the preferred method. If a survey is not feasible, focus group discussions with beneficiaries are acceptable. The sampling frame is limited to those households receiving WASH NFIs either through direct distribution or vouchers, or cash.
Calculation: The percent is derived by dividing the number of households reporting satisfaction with the quantity of WASH NFIs by the total number of households surveyed in the target population.

Numerator: Number of households reporting satisfaction with the quantity of WASH NFIs received through direct distribution (i.e. kits), vouchers, or cash
Denominator: Number of households surveyed in the target population

Questions to assess satisfaction with the quantity of WASH NFIs may include
Were there any issues with the quantity of items provided (or purchased with the voucher/cash)?; and
If yes, which items and why.